Client Story
How PHM supported Kevin through a transplant amid logistical hurdles and clinical decline.
Presentation
Kevin, a 59-year-old father of four, faced a rapid respiratory decline from pulmonary fibrosis. He required supplemental oxygen, and his daily activities were severely limited. His local pulmonologist suggested a lung transplant evaluation, but Kevin was overwhelmed with stress, logistical complexities, insurance restrictions, and a lack of clinical guidance. Kevin wondered if he would survive the waiting process. He and his family turned to Private Health Management for help.
PHM Actions
Kevin’s PHM Personal Care Team leveraged connections at the Mayo Clinic to facilitate the transplant referral process. The team corrected referral misrouting, coordinated evaluation logistics, and ensured all necessary labs, immunizations, and imaging were completed. PHM facilitated Kevin’s emergency care and follow-up during an acute respiratory decline and ensured he and his family were educated about the transplant process and supported throughout.
OUTCOME
Kevin underwent successful bilateral lung transplant surgery at the Mayo Clinic. PHM helped guide Kevin through a post-op infection and signs of early transplant rejection and assisted him and his family with perioperative support, including ensuring post-operative rehab housing. Kevin’s journey went from stalled to supported because PHM showed up with urgency, precision, and compassion.
“I don’t know if we would’ve made it this far without you. We can’t thank you enough!” – Kevin’s family
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