Client Story
Presentation
The employee was diagnosed with MS while hospitalized for stroke-like symptoms, and was discharged with minimal education or instruction.
The next available outpatient neurology appointment was scheduling two months out, creating possible delays in treatment that could impact disease progression and outcome.
The employee was understandably anxious and distressed to have a new diagnosis without a treating provider or plan in place.
PHM Actions
PHM collected and reviewed medical records to create a clinical timeline and facilitate an expedited consultation with an MS expert neurologist within one week of engagement.
PHM developed a list of consultation questions to guide treatment discussions and presented a disease-specific research report highlighting the latest MS scientific research and drug development for additional education and treatment option consideration.
Post-consult, PHM provided decision support for employee to initiate medication ahead of an additional top expert appointment based on review of the treatment landscape, initial expert weigh in, and clinical necessity. The employee would not have known how to proceed without this guidance and support.
The PHM-identified local top expert confirmed the treatment decision the following month, and the employee has elected to pursue ongoing care with this provider.
Outcome
Sophisticated clinical and research guidance instilled confidence in the employee’s selected treatment plan when they were pressed to make major health decisions in a limited timeframe.
PHM identification of top local providers set the employee up for ongoing success through management with a qualified provider at a top local MS center.
PHM provided emotional support and saved the employee significant time on logistical coordination during a highly stressful time.
The PHM Difference
Discover our Why Wall
